During the early stages of his career, a customer shared this statement with BW集成系统 Field Service Director Curtis Thomas, and it has stuck with him ever since:
“你要把我的第一件产品卖给我, but it’s your customer service department that’s going to sell me the rest.”
当你是现场服务技术人员时, 你不是销售人员, 但实际上, you are the face of Barry-Wehmiller to our customers. 外围十大菠菜app的现场服务技术人员不会发表演讲, and their photos aren’t on the cover of any magazine; but how they treat, respond to and support our customers determines the success of our company.
“外围十大菠菜app是防御的第一线, 可以这么说, 外围十大菠菜app花在客户身上的时间最多,柯蒂斯说。. “So, I feel like my ability to help and my desire to help, helped me to provide a high level of customer service, as well as being able to successfully solve problems.”
BW集成系统公司是 BW包装 Barry-Wehmiller家族的公司集团. BW集成系统 is an industry leader in the design and manufacture of end-of-line packaging equipment, labeling equipment and robotic automation solutions, as well as the execution of integrated packaging systems. 他们的机器服务于各行各业, 包括汽车, 食物, 饮料和烈酒, 容器的制造, 制药, 乳制品, 个人护理及其他.
So, BW集成系统’ field technicians play a crucial role in ensuring our customers’ businesses are successful. They make sure all our complicated machinery is running smoothly, so our customers’ products are packaged on schedule with the utmost quality.
因为它们的重要性, 这就是为什么, 现场服务, you need more than technical aptitude to be successful in your role. Adeptness at solving problems like repairing malfunctioning machinery is certainly essential to the field, but it’s skills like listening and remaining calm under pressure that really make a difference to our customers.
Strengthening customer trust in our company and our products is one of the aspects Curtis enjoys about working 现场服务, and he does so through his natural desire to help others.
给外围十大菠菜app的现场服务技术人员, 问题每天都在变化, so the ability to work in a chaotic environment is essential. 没有哪两天是完全一样的, but Curtis always starts off his mornings by connecting with his service leaders to find out how business is doing in each section and to make sure all project needs are met. 包括领导和技术人员, Curtis has approximately 50 people at five different locations under his span of care.
“I want to be able to help provide guidance and direction, make decisions that's going to influence the direction that this field service team moves in, and prepare us for future and to be able to support the company goals and visions going forward,柯蒂斯说。. “So, it's very important to me to be a good leader to my team and be there for them.”
At Barry-Wehmiller, we believe in the idea of people and performance in harmony. 作为领导者, Curtis makes sure that each of his team members feels valued for not just their work contributions but for who they are as people.
“我想让他们感到满足, not only here in their professional career but also at home as well,柯蒂斯说。. “So, I think it allows us to be a more personal approach to get to know our team members much better. And I think at that point, including myself, we all feel appreciated.”
The Barry-Wehmiller culture of care is more than just a concept we preach; it is a principle we uphold every day.
“My favorite thing about working at BW … and it may sound cliché, 但这是人民的问题, BW内部的人和文化,柯蒂斯说。. “我在很多公司工作过, 真的……, 真正的, 我确实觉得, 这里是BW, 每个人都很重要. 真的. 我感受到了这种文化. I had a chance to watch the Bob 查普曼 videos before I joined BW, 当我加入BW时, 文化是真实的.”
And this culture of caring applies not only to our team members but also to our customers, as demonstrated through the dedication of Curtis and his team. A successful customer service and field service team helps keep good relationships with customers after the initial purchase gets them through the door.
类似的, an individual may feel inspired to join the Barry-Wehmiller team after hearing our message, but it’s the commitment to following through on that culture of care that gets them to stay.
While Curtis’ outstanding customer service skills have sold much more than the initial product at the beginning of his career, the outstanding treatment of his customers and those under his span of care have proven to be priceless.
更好的工作. 正规博十大app排名 一个视频系列的设计是为了发光吗
light on team members throughout the global Barry-Wehmiller
组织. 通过上面的链接观看更多视频.